Terms and Condition & Shipping and Returns

Welcome to WORSAAE.COM. By shopping on this website, you automatically accept the below terms and conditions. We therefore recommend that you read them thoroughly before shopping.

• By placing an order at WORSAAE.COM, you warrant that you are at least 18 years old or have parents' permission to buy from us.

• We behold the right to cancel an order if the product is not available for any reason. If this is the case, we will notify you and refund for the payment that you made.

• We will refund using the same method originally used by you to pay for the product. 

DELIVERY TIME

At WORSAAE.COM, we strive towards providing our customers with fast delivery, we aim to send within 2-3 working days. Delivery on time requires that Danish Royal Mail, DAO, GLS or FedEx keeps to their scheduled delivery. Should delays occur at Danish Royal Mail, DAO, GLS or FedEx the shipment may not be delivered by the desired date. WORSAAE.COM is not liable for delays incurred by Danish Royal Mail, DAO, GLS or FedEx.

SHIPPING WITHIN DENMARK All pieces from our online shop are shipped with Danish Royal Mail, DAO and GLS. Each item is placed in an individual display box and packaged in a padded envelope. Once your order is complete and has been shipped, you will receive an email with a tracking number for your convenience.

Shipping outside Denmark

All pieces from our online shop are shipped with GLS, Fedex or UPS. Each item is placed in an individual display box and packaged in a padded envelope. Once your order is complete and has been shipped, you will receive an email with a tracking number for your convenience. The shipment expense differs from country to country. Your exact shipment expense will be visible in the check-out flow as you place your order. If you have any problems figuring out your shipment costs you are more than welcome to contact our Customer Service at marie@worsaae.com

RETURN POLICY

You can return the product within 14 days of delivery. Just print and fill out the return form and enclose it in the package along with the pieces you would like to return. Click here for the return form. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. WORSAAE.COM suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. WORSAAE will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case. WORSAAE.COM will only cover shipping costs incurred in returning the product(s) if the return is a result of our error. We will only refund to the credit card that was used to place the order - this is to prevent fraud! If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges WORSAAE.COM is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.Email: marie@worsaae.com

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. Unclaimed Packages For packages that are not cashed at your post office within 14 days, WORSAAE.COM reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs. All enquiries: marie@worsaae.com The return form and pieces for return should be sent to: WORSAAE.COM, Amaliegade 16b, 3 – 1256 København K – tlf.26 14 46 14

THE BEAUTY OF CRAFTMANSHIP

Some WORSAAE.COM products have been individually hand produced with unique artisan techniques and are vintage. This means that they carry traces of life and irregularities and inconsistencies that you may find are part of its unique handcrafted character and beauty.

PAYMENTS

Shopping at WORSAAE.COM you can use the following credit cards: Dankort, VISA/Dankort, Mastercard. We will charge your credit card once your order has been shipped from our showroom. All prices are listed in DKK and Euro and include 25 % VAT, unless the order is for a country outside the European Union. Please see the section about CUSTOMS AND VAT.

SECURE ORDERING

No personal information registered by WORSAAE.COM will be handed over, sold or otherwise made available to a third party. All information is stored in an adequate and secure manner and is only available to trusted WORSAAE.COM team. Electronic payments are made through the secure, encrypted and PBS-approved Webshop System. The Web-shop System employs cookies to manage the contents of your shopping bag. A cookie is just the name of a file that is saved on your PC. It is possible to request that the system stores address information for your next order. If you wish to delete this information at a later stage, it can be done through your browse settings. On Internet Explorer, for instance, this is done by accessing the “Function” menu and the “Internet settings” sub-item. During the course of a purchase, we will ask for your name, address, telephone number and email address. This information will only be used to execute your order. It is transferred and stored electronically and unencrypted for five years. The “contract” (i.e. agreement of transaction) itself is not stored in a way which allows you to log in and see/change your status. We register the IP-address from which the purchase is made. This information is usually not used, but can be useful in any police investigation. All fake or forged orders are reported to the police! You can opt to have your email address registered on our mailing list enabling you to receive news and other information on a regular basis. You can sign up to or discontinue this service any time, as you please. In accordance with the Danish Act on Processing of Personal Data, we provide information about registered information when requested, and delete information to the extent requested.

CUSTOMS AND VAT

If your order is placed in a country of the European Union, you will pay Danish VAT but no customs duty, in accordance with the rules governing the free movement of goods. Orders shipped from, www.maregold.dk cannot be sent as gifts to countries outside of the EU in an attempt to evade local taxes and duties. If your order is placed in a country outside of the EU, Danish VAT will be subtracted from your order. However, local taxes and duties may apply, for which we cannot be held liable. If this is the case, you will be contacted by the local shipping company. Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the shipping company and pay the additional costs.